Beehives Japanese Cheesecake Geelong takes every endeavour to ensure that your purchase arrives on your specific day and in good condition. Due to the perishable nature of our products, we cannot accommodate returns, and refunds will be subject to the reasons as set out below.
If we are in error and deliver a product other than what was ordered online, please contact us by email or phone within 6 hours of receiving the delivery. We’ll arrange for the delivery of the correct order to be sent to the same delivery address at no additional cost. Beehives Japanese Cheesecake Geelong is proud to offer our customers quality products however in an unlikely instance that a product delivered is in some way faulty or damaged through the conduct of Beehives Japanese Cheesecake Geelong, we will replace the product at no additional expense to the purchaser by way of providing credit for purchaser to place another order via our website. Contact us by phone or email in any such instances. Due to the perishable nature of our products we do not require the original order to be returned.
If you are in error, Beehives Japanese Cheesecake Geelong is not able to exchange or refund products that have been ordered incorrectly or if you have a change of mind about the type of product or quantity chosen for any reason. If you are in error, Beehives Japanese Cheesecake Geelong has absolute discretion to offer online store credit for products that have been ordered incorrectly or if you have a change of mind about the type of product or quantity chosen that has not been produced and dispatched. If you change your address and fail to update your details via email, you will be liable for the Beehives Japanese Cheesecake Geelong products being delivered to the incorrect address. Beehives Japanese Cheesecake Geelong will not be responsible for any delays in delivery that fall outside the control of Beehives Japanese Cheesecake Geelong or its employees and contractors.
Whilst every care is taken under Beehives Japanese Cheesecake Geelong’s control, situations occur outside of our control. If neither party is in error when there is a problem with your delivery or non-arrival of an ordered product, there are a number of resolutions depending on your particular situation. Our couriers will endeavour to supply you with the product you have ordered from us in the condition that the goods were dispatched. However, on occasion goods may be damaged in transit to you. If this occurs, please either contact us by phone or email. If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 6 hours of receiving the goods. Please provide images of the damage or defect by email and as part of our commitment to excellent customer service, we will arrange a delivery of a replacement product at no cost to you by way of providing credit for you to place another order that is equivalent to the order you initially placed.
