SHIPPING POLICY
We bake fresh to order and deliver from Monday to Saturday to all Geelong and Bellarine Peninsular suburbs as fast as within 24h of order confirmation.
Please also note that people are loving our cakes so much that most people order in advance so if you don't want to miss out on your preferred delivery date, we highly recommend you order in advance too. Follow the instruction when you place order and let us know your preferred delivery date before you make payment.
If you're not sure, please just give us a call or text message before placing order.
Any order placed before midnight can be scheduled for delivery the next day. Order placed after midnight will be delivered the following day or on your preferred date. For same day delivery, verbal confirmation via telephone is required as we bake fresh to order and not always have all products available.
We always do our best to accommodate your preferred delivery date and time, however WE CANNOT GUARANTEE DELIVERY TIME. We only can give you estimate arrival time either via telephone or written communication. They are not our promise or guarantee as it depends on the route of the day.
No refund or credit will be issued if your cakes do not arrive by your expected time. A notice is also displayed on our website to inform you about this and it is customer responsibility to read and make decision prior to purchase.
We recommend that you schedule delivery the day before your event so you do not have to stress out on the day. The cake will be absolutely beautiful in the fridge overnight and ready to serve the next day. Alternatively, you can use self-collection option when placing order to have control of the time and date you receiving the cake.
We appreciate your understanding and respect of our organisation's policy which was formed to ensure you all have the best experience with us.
PICK-UP POLICY
You can place order online through our website and select option to pickup your order at specific time and date.
For same-day pickup, please call us before placing order on our website to ensure order is available and can be ready for pick up as we bake fresh to order and not always have all products available. Thank you for your patience!
DELIVERY COST TRANSPARENCY
Shipping perishables requires special process, handling and shipping at a cost. This process is more involved and costly than typical e-commerce shipping.
As we bake fresh to order and deliver straight to you, our customers are very happy with our delivery fee ranging from $0 to $5 per order depends on order quantity and delivery location. Add all products you want to cart and put in your delivery address to see your delivery fee calculated. Please kindly place separate orders for different delivery address.
PAYMENT POLICY
We bake to order so all orders will only be confirmed and fulfilled after payment is made.
We accept the following payment methods: credit card, debit card, Apple Pay, Google Pay and Paypal.
